Graduate Trainee Jobs at Etisalat

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  • Graduate Trainee, Geek Force

    Job Title                               Graduate Trainee, Geek Force
    Location                               Lagos, NG
    As Retail, we are the face of the Etisalat Brand. We offer our numerous customers the WOW experience, using our Experience Centres as touch points. We strive to continually push the boundaries in delivering exceptional Customer Service, by making it FUN, UNFORGETTABLE, UNIQUE, EXCITING and most importantly MEMORABLE!

    At Retail, we are responsible for customer query resolution, response to customers enquiries and sale of Etisalat's products and services. We are also home to the Etisalat Geek Force - a unique service offering, with a single mandate of making the communication lives of our esteemed customers hitch-free via consultative before- and after-sales services on all types and models of communication devices (Phones, Laptops, Tablets etc).

    Job Summary                    
    The Geek Force Internship contest at Etisalat will provide an unforgettable opportunity to join the 0809ja team!

    Are you innovative, customer-centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?

    You can now apply and join the contest to be the next Etisalat Geek.
    Principal Functions                         
    During the contest, you will define, develop and design various plans that will impact on Etisalat's business objectives. You will reinforce the brand pillars and strengths.

    You will be required to strategize on the positioning of programmes to address the needs of the target market of smartphone users as well as the youth segment.

    You will define, develop and design various plans that will impact on Etisalat's business objectives. You will reinforce the brand pillars and strengths.

    You will collaborate with the Devices team and Original Equipment Manufacturers (e.g Samsung, Blackberry etc.) 

    After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.
    Educational Requirements                          
    Minimum of a first degree required; preferably in IT, Engineering, Computer Science or any other relevant discipline requiring critical thought processes/ behaviours
    Experience,Skills & Competencies                           
    Ideal candidate must be able to demonstrate competencies in the following areas:

    Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc

    Familiarity with information technology and mobile technology, especially, but not limited to: experience and knowledge of the major telephone brands and models prolific in the Nigerian market; knowledge and experience of mobile tablets and laptops within the market; a comfortable knowledge of the various mobile operating systems (OS); a healthy interest in device roadmaps

    Preference for working in teams within a fast paced environment but must also be self motivated

    An ability to use your initiative and think outside the box

    Ability to create and curate engaging social media content

    Good trouble shooting skills, desire to go above and beyond to solve queries and issues

    Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion

    A natural sense of pride taken in all elements of your work and appearance

    Relevant post-NYSC work experience is a plus

    How to Apply

    Complete Online Application

    Attach 1 Passport Photo (attachment should not exceed 5MB)

    Attach a copy of NYSC Certificate (attachment should not exceed 5MB)

    Include a link to a 1 - 3 min video that displays the Geek-in-You (How Geeky are you? We would like you to show us)

    Location: Lagos
    Experience: 0 year(s)
    Course of Study: Not Specified
    Required Grade:  Not Specified

  • Specialist, Regional Dealer Sales

    Job Title                               Specialist, Regional Dealer Sales
    Location                               Port Harcourt, NG
    Job Summary                    
    Manage Distribution Partners (DPs) effectively in assigned territory
    Principal Functions                         
    Achieve Gross Connection and Sales Revenue targets
    Grow subscriber and revenue bases in assigned clusters
    Drive retail activation and channel development in assigned clusters
    Ensure and monitor product availability
    Manage relationships with Distribution Partners (DPs)
    Supervise and monitor Trade Agents' activities in assigned clusters
    Ensure Trade compliance
    Conduct regular trade visits to DP outlets
    Monitor Price compliance
    Prospect for new DPs
    Handle and resolve DP queries
    Monitor and report competitive intelligence
    Support all regional and national initiatives

    Educational Requirements                          
    First degree, HND or equivalent in relevant discipline
    Postgraduate/ professional qualification in related fields will be an added advantage

    Experience,Skills & Competencies                           
    Between three (3) and five (5) years directly relevant post-NYSC work experience, with most recent two (2) years in a telco business environment

    Location: Rivers
    Experience: 3 year(s)
    Course of Study: Not Specified
    Required Grade:  Not Specified