Jobs at Chips Bits & Bytes Limited

Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter)
, Networking, Sales and Software Development.

We are recruiting to fill the below position;

Method of Application
Interested candidates should send applications and CV to: hr@cbblimited.com.ng 
Only successful applicants will be contacted.

  • Customer Service/Front Desk Officer
    Main Job Tasks and Responsibilities

      Provide information to callers
      Ensures knowledge of staff movements in and out of organization
      General administrative and clerical support
      Prepare letters and documents
      Receive and sort mail and deliveries
     Maintain appointment diary either manually or electronically
     Organize meetings
     Tidy and maintain the reception area
     Should be very much familiar with MS Office and Internet.
     Deal directly with customers either by telephone, electronically or face to face
      Respond promptly to customer inquiries
      Handle and resolve customer complaints
     Obtain and evaluate all relevant information to handle product and service inquiries
     Provide pricing and delivery information
     Perform customer verifications
    Set up new customer accounts
    Process orders, forms, applications and requests
    Organize workflow to meet customer timeframes
    Direct requests and unresolved issues to the designated resource
    Manage customers' accounts
    Keep records of customer interactions and transactions
    Record details of inquiries, comments and complaints
    Record details of actions taken
    Prepare and distribute customer activity reports
    Maintain customer databases
    Follow up on customer interactions
    Provide feedback on the efficiency of the customer service process


     Education and Experience
     B. Sc. or HND in relevant discipline
    3 - 4 years minimum experience in related field is required
    Must be a FEMALE
     Knowledge of customer service principles and practices
     Knowledge of relevant computer applications
     knowledge of computers and relevant software applications
      Ability to type fast
      Knowledge of administrative and clerical procedures
      Numeric, oral and written language applications
      Product knowledge
    Key Competencies:

       Interpersonal skills
      Communication skills - verbal and written
      Listening skills
      Problem analysis and problem-solving
     Attention to detail and accuracy
     Data collection and ordering
     Customer service orientation
     Adaptability
     Initiative
     Stress tolerance



    Location: Not Specified
    Experience: 3 year(s)
    Course of Study: Not Specified
    Required Grade:  Not Specified