Jobs at Standard Chartered

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
 Job Title: Head Performance Management, Consumer Banking
Job ID: 398800
Job Function: Consumer Banking
Location: Nigeria - SCB
City: Lagos
Full/Part Time: Full time

Job Description
This role has an integrated oversight of sales strategy, implementation and performance management across all channels. Key responsibilities include driving KPIs and sales optimisation.

             Develop and enable integrated sales proposition & strategy delivery across Distribution
             Work towards channel-agnostic delivery of sales, differentiated by segments
             Set KPI, performance management, Magic 20
             Strategise and develop optimal catchment strategy
             Optimize channel mix by addressing customer needs (ETB & NTB)from the most suited & economically viable channel
             Work along with stakeholders in integrated workforce planning & capacitisation including Strategic People Agenda
             Embed SCB Way in sales operating rhythm


Key Roles & Responsibilities
Strategy Formulation & Execution, and Financial Management
1.            Measurement
•             Maximise common set of sales KPIs across all channels
•             Drive sales scorecards that support the various roles

2.            Sales Performance
•             Develop and be responsible for executing sales strategy, policy framework, KPI’s and performance management across all channels
•             Develop and be responsible for process for monitoring sales performance and identifying best channels to address geographical & customer segment.
•             Develop and be responsible for process of optimization by channel in order to achieve sales targets
•             Be responsible for the annual sales budgets at country level and support in meeting these numbers while optimizing  channel mix along with addressing customer needs (ETB & NTB) from the most suited & economically viable channel
•             Work along with stakeholders in integrated workforce planning & capacitisation including Strategic People Agenda
•             Embed SCB Way in sales operating rhythm

3.            Strategic / Incubation
•             Enable integrated sales proposition & strategy delivery across Distribution
•             Work towards channel-agnostic delivery of sales, differentiated by segments
•             Incubating / developing sales channels from concept to industrial strength, i.e., voice and virtual service to sales, PfB distribution model
•             Strategize and develop optimal catchment and territory management strategy


Part of Decision Making Process for
•             Annual sales plans and performance standards across channels for the country
•             Country sales strategy and channel mix

Decision Rights  
•             Sales KPI’s across channels and performance management
•             Sales People Agenda – Job family mix, profiling, score cards, career planning


Risk management & control
             Ensure that all policies, procedures and practices comply with local regulatory requirements, reflect best practices and are within Group directions
             Establish operational risk controls, key risk indicators and risk management procedures
             To ensure no adverse ratings in internal audits by Compliance and ensure a minimum of a satisfactory rating in Group Audit
             To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. (for all levels of staff)
             Promote and enforce consistency in implementation of all policies


Qualifications & Skills
Functional
•             Thought leadership in  strategy, business development and an insightful appreciation of  distribution management, industry developments,  retail banking products and customer strategies
•             Domain expertise in Sales Performance Management
•             Strategy articulation and execution
•             Project leadership and management
•             In depth knowledge of local country, experience of the region an advantage. Has managed and was accountable for multiple local geographies

Personal
•             Strong strategic acumen coupled with strong execution capability
•             Relationship building & influencing – able to build strong relationships across internal and external stakeholders. Adept at working across matrix organization
•             Team leadership – Able to build strong bench strengths in Sales & Performance Management and provide leadership to the team.



In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.


Click here to apply

Location: Lagos
Experience: 0 year(s)
Course of Study: Not Specified
Required Grade: Not Specified