Jobs at MicroAccess Limited

We are looking for very strong technical experts in Security, Storage, Network & infrastructure, Voice, Collaboration and Data Center using any of the above OEM solutions.
Candidate must be very knowledgeable with at least 2 of these OEM solutions.

In this role, SME will be actively involved as a technical lead in Pre-sales activities. They would also be involved in knowledge transfer, product development and innovation.  SME will also provide OEM Strategy and own organisational relationship with chosen OEM partner and be competitive in ensuring revenue is generated from their area of expertise.

Job Details

Solutions Design/Implementation and Support

Using extensive knowledge and skills, lead the design, implementation and support of solutions to clients
Analyse customer pain points and translate these into specific products and service proposals
Transcribe the clients’ approved technical design to a functional infrastructure utilizing proven methodologies and industry best practices.
Validate technical solution architecture and provide implementation time estimates and cost estimates versus performance trade-offs
 Supervise the configuration, installation and deployment of solutions to ensure SLAs are complied with and that delivery is expertly and efficiently done.
Serve as a top level technical or functional expert supporting one or more clients and develop standard operating procedures for support
Manage or oversee high-level technical customer escalations from the support engineers
Serve as an internal  advisor and subject matter expert to the organization and on various projects
Acting as SME, provide fit for purpose technical designs to support various RFPs

Presales Support

Developing prototypes, supporting proof of concept efforts
Evaluating customer readiness by developing and implementing checklists to determine client readiness
Conducting product training
Identifying and resolving application or environmental issues.
Make customer sales calls with sales managers to translate customer technical requirements to solutions that can be provided using any of our partner solutions
Responsible for the technical close of an opportunity throughout the sales cycle and will engage other subject matter experts where required.
Conduct technical white board sessions to evaluate and make recommendations to translate a customer’s technical requirements to a solution

Knowledge Transfer

Provide clients with the resources and information they need to keep their infrastructures running optimally, as designed.
Work closely with the client’s IT staff to ensure a thorough knowledge transfer so that they are able to operate independently after project completion and delivery.
Review and advise on capacity management policies for the organisation and its clients
Desired Skills and Experience

First degree
Minimum 5years architecting or deploying OEM solutions (Security, Storage, Network & infrastructure, Voice, Collaboration and data center etc.)
 Relevant Certifications from Cisco, HP, Oracle, Microsoft, such as CCIE, CCVP, ITIL etc.
Be able to demonstrate excellent commercial skills especially in technology
Demonstrable skills in designing, implementing, selling and supporting OEM Solutions
Very good written and verbal communication
Ability to see opportunities to innovate and solve business solutions using technology

Location: Lagos
Experience: 5 year(s)
Course of Study: Not Specified
Required Grade: Not Specified
Job Summary

This role is responsible for providing post implementation support services, management and maintenance of own and / or customer datacentres, network infrastructure & related systems.

Job Details

Service & Solution Design:

Manage and set priorities for the design, maintenance, development, and evaluation of all support systems at client sites remotely and through on-site engineers
Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
Develop and implement strategies for maintaining server and other IT  infrastructure and provide timely performance statistics and reports
Responsible for services and infrastructure capacity planning, optimisation and monitoring.
Anticipate customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Participate in the assessment and introduction of new technologies in conjunction with other team leads

 Service Management

In conjunction with other teams, negotiate, develop and execute SLA management
Ensure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.
Actively responsible for the service delivery lifecycle( Service level management, Service reporting, Capacity management, Service continuity & Availability management and  Information security management)
Responsible for Resolution Processes i.e. Incident management, Problem management, and the Service Desk function.
Ensure business continuity planning and testing, change management, resource planning and vendor management
Work very closely with Account Managers and Sales team to identify service issues
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques detecting and diagnosing network problems.
Proactively ascertain and  direct service improvement to reduce cost while improving efficiency for internal and external customers
Manage high priority incidents, conduct lessons learned and implement remediation plans.
Manage the performance and development  goals of the team
Desired Skills and Experience

Competencies Required

Must have previous experience with implementation and support of  IT infrastructure      and service solutions
Must have an understanding of Cisco, HP, Oracle, Microsoft, VMware, EMC solutions(minimum of 2)
Strong understanding of disciplined infrastructure operational methodologies (processes and procedures, availability management, change management, capacity and performance management, life cycle and maintenance strategies, problem identification, issues correlation, root cause analysis, gap analysis, assessments, remediation planning) is required in this role to drive maximum value
Demonstrable experience managing medium sized core infrastructure related IT projects.
Experience managing external third party outsource service providers.
Able to understand and communicate the potential impact of emerging technologies on businesses and end-users and can analyses the risks of using or not using such technologies.

Qualification Required

A degree in a relevant field
A minimum of 5-7 years’ experience
Relevant certifications in Cisco/HP/Oracle/VMware/EMC/Microsoft
ISO Trainings especially on Information Security will be added advantage
Location: Not Specified
Experience: 5 year(s)
Course of Study: Not Specified
Required Grade: Not Specified