Wipro Ltd. (NYSE:WIT) is a leading Information
Technology, Consulting and Business Process Services company that
delivers solutions to enable its clients do business better. Wipro
delivers winning business outcomes through its deep industry experience
and a 360 degree view of "Business through Technology" - helping clients
create successful and adaptive businesses.
A company recognized
globally for its comprehensive portfolio of services, a practitioner's
approach to delivering innovation, and an organization wide commitment
to sustainability, Wipro has a workforce of over 140,000, serving
clients in 175+ cities across 6 continents.
Lead Administrator BSM
Location: Lagos
Experience: 5 year(s)
Course of Study:
Required Grade: Not Specified
Job Description:
Key skills required for the job are:
◦ ESM(Mandatory)
◦ BMC Atrium CMDB(Mandatory)
As
a Lead Administrator, you should be able to act as a Single point of
contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management. Drives day to
day operations and work plan allocation/management. Conduct periodic
reviews with teams. Weekly and monthly status reports to higher
management. Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. Ensure adherence to quality /
security standards defined for the engagement Perform Trend analysis,
identify top few incidents and work with respective teams/individual to
minimize the incidents. Effort estimation/reviews on need basis for new
projects.
Minimum work experience: 5 - 8 Years
Roles & Responsibilities:
"As
a Lead Administrator, you should be able to act as a Single point of
contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management. Drives day to
day operations and work plan allocation/management. Conduct periodic
reviews with teams. Weekly and monthly status reports to higher
management. Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. Ensure adherence to quality /
security standards defined for the engagement Perform Trend analysis,
identify top few incidents and work with respective teams/individual to
minimize the incidents. Effort estimation/reviews on need basis for new
projects."