Jobs at Sahara Group

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

We are recruiting to fill the below position:
 IT Desktop Analyst
Experience: 0 year(s)
Course of Study: Computer Science
Required Grade: Not Specified
Job Description

    The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network.
    The duties of a support analyst are wide-ranging and vary widely from one organization to another. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.

Other duties may include:

    End user education and IT Project implementation
    To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office tools

Key Responsibilities

    Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
    Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance
    Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
    Interface with 3rd party service providers
    Provide periodic reporting of IT Support operations


    Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File Services, etc.)
    Hardware and software troubleshooting skills
    Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
    Dexterity in setting up and managing switches and routers
    Good report writing skills
    Good IT process understanding
    Very good problem solving skills - frequently under various sorts of constraints and stress

Minimum Qualification / Experience

    A Bachelor's degree in the field of Computer Science/Engineering.
    0 - 3 years qualitative experience in technology deployment or support.
    Certifications will be an added advantage
    Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language

Personality Traits:

    Highly analytical, hard-working, Creative, Logical, Organized, Professional conduct, Resourceful,good interpersonal skills

Working Relationships:

    2nd and 3rd Tier IT Support team
    3rd party service providers
    Sahara Group staff
    Other Stakeholders