Jobs at International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) - Since its creation in 1863, the ICRC's sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers. Its story is about the development of humanitarian action, the Geneva Conventions and the Red Cross and Red Crescent Movement.

The International Committee of the Red Cross (ICRC), Abuja Delegation is looking for a suitable candidate to fill the vacancy below:
ICT Helpdesk Technician
Location: Abuja
Experience: 3 year(s)
Course of Study:
Required Grade:
Abuja and Sub-delegations

Main Responsibilities

    Provide helpdesk IT support to internal customers, assisting them with hardware, software, network end communications problems by phone, email and/or desk-side support
    Monitor and respond quickly and effectively to requests received through the IT helpdesk
    Install, test and configure new workstations, peripheral equipment and software
    Assist with creating and updating of all documentation relating lCT Service and procedures
    Contribute to team meetings and play an active role in the development of the service delivered by the team
    Comply with all the organization's policies end procedures, In particular those relating to the delivery of ICT services and information security
    Responsible for the IT stock: ensure stock is in order, organize and control movements of goods IN & OUT maintaining accurate records.
    Responsible of the Supply Chain of the IT Department: ensure correct entering of IT Requisition Orders into ICRC databases and process of validation with the different responsible departments
    Provide reasonable availability for any out-of-hours activities as required.

Required Qualifications

    University Degree in ICT domains (Electronics, Telecommunications, Computer Systems)
    3 years' work experience
    Excellent command of written and spoken English
    Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
    Capable of assessing situation in the field office and remotely initiate necessary actions
    Knowledge of basics of ITIL (incident management)
    Additional vocational training in administration, logistics or similar field
    General technical skills including knowledge of Microsoft Windows, Microsoft Office suite
    Good planning and organizational skills
    Strong team player able to work effectively with diverse users

Personal Requirements

    Strongly motivated by humanitarian work
    Ability to work independently, capacity to take initiatives, ability to Integrate changes In a fast paced environment
    Good communication skills
    Organized, punctual and reliable
    Sound ability to apply ICRC rules and working procedures

Application Closing Date
26th June, 2015.

How to Apply
Interested and qualified candidates should send their application letter, curriculum vitae and contact details of three referees to:
The HR Manager,
ICRC Delegation Abuja,
No. 31 Pope John Paul II Street,


    Please clearly Indicate CT Help Desk on the envelope.
    Only short-listed candidates will be contacted.