Jobs at Christopher and Associates

Christopher and Associates is one of the leading medium sized professional Chartered Accounting & Tax Consulting firms providing first-class auditing, advisory, taxation and consulting services in Nigeria. Christopher
and Associates was registered in Nigeria under the business name Act of the Companies and Allied Matters Decree (1990), on the 26th of June 1998 with registration number LAZ 069213. Christopher and Associates as a firm serves various small and medium sized companies, as well as large national enterprises, public institutions and successful, fast-growing companies and non- profit making organizations within and outside Nigeria.
Customer Service Officer
Location: Lagos
Experience: 0 year(s)
Course of Study:
Required Grade: Not Specified

Job Description

    Resolve customer complaints via phone, email, mail, or social media
    Compile reports on overall customer satisfaction.
    Work with customer service manager to ensure proper customer service is being delivered.
    Advise on company information.
    Greet customers warmly and ascertain problem or reason for calling.
    Direct requests and unresolved issues to the designated resource
    Provide feedback on the efficiency of the customer service process
    Prepare and distribute customer activity reports
    Record details of inquiries, comments and complaints.

Requirements

    A degree or HND in Mass communication, Journalism, English, Literature-in-English etc
    A minimum of 1 year working experience
    A minimum of second class lower degree/Equivalent
    Must reside in Lagos

Key Competencies:

    Interpersonal skills
    Communication skills - verbal and written
    Listening skills
    Problem analysis and problem-solving skills
    Attention to detail and accuracy
    Data collection and ordering
    Customer service orientation
    Adaptability
    Initiative
    Stress tolerance

Application Closing Date
27th August, 2015.

Method of Application
Interested and qualified candidates should forward their CV's and applications to: jobs@christopherassociates.com.ng