Jobs at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
 
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
MSIP Operations Assurance - EPC
Location: Lagos
Experience: 5 year(s)
Course of Study:
Required Grade: Not Specified

Job description
Req ID: 94575



Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Behavioural competences

    Delivering Results & Meeting Customer Expectations

    Analyzing

    Persuading & Influencing

    Deciding & Initiating Action

    Entrepreneurial & Commercial Thinking

    Relating & Networking



    Responsibilities:

        Operations Delivery Management

        Incident Management

        Problem Management

        Preventive Maintenance

        Service Delivery Efficiency

        Broadcast Operations Management



        Minimum Qualifications & Experience Requirements:

        At least 5 years of relevant Experience

        A first Academic Degree or equivalent qualification

        Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

        Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

        This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

        Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

        Primary country and city: Nigeria (NG) || Lagos || Lagos || ServEng