Jobs at Growth in Value Alliance (GV Alliance) Partners

Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

Customer Services Support Engineer (Level 2)
Location: Lagos
Experience: 0 year(s)
Course of Study:
Required Grade:
Department: Customer Services
Reports to: Customer Services Manager

Role Summary

    Provide 2nd Level Support for Business Applications for customer raised issues.
    Diagnosing, reproducing and resolving issues.
    Significant customer interaction – online, phone & face to face.
    Work as part of the Level 2 support team.
    Keep track of issues status and ensure that all stakeholders are kept update.

Essential Duties and Responsibilities

    Developing and maintaining a support knowledge base accessible over the web
    Ensuring the development of positive customer relationships
    Hands-on Experience supporting Card and related financial payment systems. Card issuing, Card acquiring, ATM Switches ATM networks, Card Settlement, Visa networks, MasterCard networks, Propriety / National Networks.

Industry Profile:

    Hands-on experience supporting Financial Services applications, front office, web based and back office Retail Banking Applications.

Qualifications, Experienceand Knowledge Base

    IT Qualification, Computer Graduate
    Oracle, SQL, UNIX, CORBA, UNIX, NT, XP, Web Technologies, C++, Java
    Experience in using industry standard call logging systems
    Key Performance Competencies
    Must be organised with an ability to prioritize work
    Ability to diagnose issues and solve complex problems
    Work well in a team and with customers
    Customer focused and proactive in following through with issues
    Familiar with basic testing practices and procedures
    Technically focused individual with the ability to migrate between many different technologies
    Updating documentation and Updating call status thru life of issues.
    Significant contribution to FAQ and in-house knowledgebase.

Personal Attributes of the Candidate

    Strong customer orientation.
    Articulate communicator: ability to present ideas clearly and precisely, especially technical detail to peers & colleagues.
    Good listener: listens and aware of other peoples’ point of view
    Self-reliant ability of individual to work without close supervision and address problems in a collaborative environment.
    Good problem solving abilities. Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment.

Application Closing Date
27th October, 2015.

How to Apply
Interested and qualified candidates should send their CV's to: recruitment@gvapartners.com