Jobs at Contact Solutions Limited (Consol)

Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

 
At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.
Key Account Manager
Location: Lagos
Experience: 5 year(s)
Course of Study:
Required Grade: Not Specified
Job Duties/ Responsibilities/ Accountabilities

    Maintaining existing client relationships and ensuring that there are continued business transactions from the clients
    Initiate and develop client relationships  to drive customer satisfaction
    Drive sales for all of ConSol’s products and services
    Identify new and strategic business opportunities in alignment with the vision of the organization
    Develop innovative proposals and presentations that clearly demonstrate the unique value of ConSol’s solutions
    Analyze potential partner relationships for ConSol’s product lines
    Responsible for end to end sales; from initial contact and understanding of client needs to delivery and closure
    Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability
    Researching and evaluating new product opportunities, demand for potential products, and customer needs and insights
    Act as first point of contact for all enquiries regarding ConSol’s services and provide a first response to such enquiries ensuring follow up to possible closure
    Overall marketing strategy and execution of plans for the existing products.
    Analysis of the effectiveness of all marketing efforts
    Working with product development teams to manage new product development for clients
    Managing communication channels for product distribution to clients
    Ensuring effective, brand marketing communications, including the company website, print communication, and advertising
    Managing media and marketing staff and external PR agencies
    Represent the organization in all presentations, meetings, fairs, conferences and such like 
    Be responsible for training (as Trainer), coaching, mentoring and human capacity development of staff and external training delegates

Education Qualification:

    Minimum of a Bachelor’s degree
    MBA  is an added advantage

Professional Qualification:

    Membership of recognized Sales and/or Marketing Professional Organisations
    Relevant  Contact centre operations certification

Experience

     Minimum of 5 years post-graduation experience