Jobs at G4S

Working with clients to identify, assess & manage threats to their business, turn risk to their advantage & seize opportunities. G4S offers a global risk consulting capability, enabling clients to develop resilience to business risk.
We employ a uniquely credentialed, experienced & multi-disciplinary team of risk consultants who understand the pressures their clients face & are committed to working in partnership to devise & implement effective solutions to their complex security issues & risks.
Head of Operations
Location: Lagos
Experience: 5 year(s)
Course of Study: 
Required Grade:
 
 
Reporting to the Country Manager Director - Nigeria, the Head of Operations coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.
 
Role Responsibility: 
 
Effective management of the division’s financial performance
 
    Manage relationship between actual results, budgets and forecasts
    Initiate cost saving model and controls
    Gross Margin Management
    Ensure Labour Efficiency according to standards
    Ensure Overheads control according to standards
    Achieve Contract profitability according to targets
    Prevent claims through regular customer risk assessments
    Achieve existing Revenue Growth
    Manage escalation to completion
 
 Effective management of the division’s people performance
 
    Proper allocation of employees to positions to fulfil contract requirements
    Analyse and address employee turnover
    Ensure appropriate level employee training and development
    Maintain excellent employee motivation, performance management and engagement
    Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
 
Client retention and maintaining customer service levels
 
    Ensuring that all required formal customer meeting are scheduled, attended and documented
    Ensure quality service delivery in line with the ‘G4S Way’
 
New business development
 
    Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
    Demonstrate a thorough understanding of the competitor environment faced by Nigeria
    Involvement in community and business forums and general public profile
 
Qualifications
 
    Relevant Tertiary qualification
    Successful completion of higher schooling qualification +3
    Driver’s License
 
Experience
 
    Two to five years’ relevant work experience
    Five years’ experience in operations management
    Exposure to manned security services and Cash services is a distinct advantage
 
Competencies
 
    Leading people
    Delivering performance
    Managing professionally .
    Collaborating and Co-operating
    Driving Change
 
 Skills
 
    Written communication skills, at a high proficiency level
    Verbal communication skills, at a high proficiency level for English would be desired.
    Computer proficiency in:
 
1.Microsoft Word
2.Microsoft Excel
3.Microsoft PowerPoint
4.EasyRoster Advantageous
5.VIP Payroll Advantageous
6.Google Mail and Google Drive Advantageous
 
We are committed to employing Africans for Africa which would give preference to local Nigerian citizens.