AdexenAdexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain.

Online Marketing Manager

Job Descriptions
  • Managing the entire online marketing budget for company across multiple channels & device and ensure that ROI and targets are being met.
  • Execute and optimize all Search advertising activities including keyword research, campaign creation, writing ad copies, and optimizing the campaigns based on KPIs.
  • Execute and optimize all display advertising activities including re-targeting, dynamic campaigns across GDN, Facebook and other partners.
  • Execute and optimize Mobile App campaigns including new user acquisition and re engagement.
  • Analyzing the results and performance of all channels in total and individually.
  • Responsible for budget allocation across channels based on performance & Keeping track of spend and budgets.
  • Coordinate with designers and come up with banners and update creative constantly for better CTR.
  • Provide consultancy to internal and external stakeholders in the best way to achieve their KPIs.
  • Up-to-date with the latest trends and best practices in digital marketing and measurement.
  • Handle all stakeholder communication from daily queries to weekly catch ups to Post Campaign Analysis reports.
  • Manage weekly & monthly reporting on the performance of all search, display & App campaigns to marketing director and central team.
  • Minimum of 4 years work experience in Performance Marketing from a reputed organization; with good knowledge in managing PPC campaigns,
  • Google AdWords & Facebook advertising, and third party tools such as double click bid management.
  • Bachelor's /B.B.A Degree preferably in Information Technology from any reputed University
  • 4 years experience in Performance Marketing.
  • Proven track record of management of PPC campaigns
  • Experience working with large budget.
  • Extensive Experience with Google AdWords & Facebook advertising.

Contact Center Manager

Job Description
  • Managing the operations of the support centre; ad reviewing, email support, inbound calls, outbound campaigns, telemarketing, telesales and user verification.
  • Setting and meeting performance targets for speed, efficiency and quality
  • Forecasting, analyzing and reporting KPI figures on weekly and monthly basis
  • Help achieve daily quantitative targets and service levels
  • Monitor progress and ensure timelines are met
  • Ensure that all infrastructure works efficiently
  • Organizing staffing; including shift patterns and the number of staff required to meet demand
  • Reviewing the performance of staff, identifying training needs and planning sessions
  • Preparing roster for customer support team
  • Training, coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
  • Maintain the log for agent leaves, vacation and planning of manpower for emergency situations.
  • Monitoring random reviews and customer support emails to improve quality, minimize errors and track operative performance
  • Mystery call reporting
  • Recording statistics, user rates and the performance levels of the centre and preparing reports
  • Handling complex customer complaints or enquiries.
  • Follow up on all the activities sent and share team workload
  • Provide action plan to agents on basis of findings
  • Maintaining up-to-date of the industry developments
  • Minimum 10 years of experience from Contact Centers in Telcos or other leading company with a significant Contact Center department
  • Minimum 3 years of experience of managing a contact center department
  • Must have studied Business, Finance, Economics or equivalent from a leading university
  • Enjoy networking and building relationships
  • Leadership skills with strong interpersonal and social skills with a proven track record of exceeding onset targets
  • Tenacious, ambitious and a great communicator
  • Internet and public friendly
  • Written and oral fluency of Bangla and English is required.

Administrative Head

Job Descriptions
  • Provides administrative to the Project Director and the Organisation as a whole
  • Manage the stationeries, the office equipment, the driver, and Back-up computer
  • Manage Employee’s timesheet
  • Creation of PowerPoint documents
  • Creation of Excel documents
  • Responsible for the Document Control-Register all incoming and outgoing mails, documents, files, drawings and archive them with the correct codification for easy retrievals or future use
  • Manage the procurement, distribution and maintenance of office supplies.
  • Book and manage travel itinerary and hotel accommodation of Superior
  • Schedule and manage the Project Director’s appointments
  • Manage the use of the company’s car; prepare the car’s mileage at the end of the month
  • Update the Correspondence registers and dispatch it weekly to team members
  • Receive visitors
  • Prepare Monthly Budget and manage the office petty cash and expenses
  • And all other duties assigned
  • A relevant High school qualification, whilst a tertiary qualification in Administration would be an advantage
  • At least five years’ experience in an administrative role
  • Excellent communication and people skills
  • A well organized, meticulous candidate with the ability to plan and prioritize activities.
  • Fluent in English Language (written and spoken)
  • Good presentation and negotiation skills
  • Computer literacy on Microsoft Office
  • Ability to perform well under pressure would be suited to this role
  • Ability to work as an integral part of a team

Delivery Manager

Job Descriptions
  • The Delivery Manager will be responsible for planning, coordinating, and executing fast and efficient delivery.
  • Overall responsibility for the deliveries functions.
  • Ensure a superior customer experience for both sellers and buyers who use the company deliveries.
  • Coordinate the entire function to strive towards achieving consistent high quality and on-time pick ups and deliveries.
  • Work with external logistics companies to develop partnerships to support company deliveries in the long run.
  • Maintain rigorous reporting of all company deliveries -related KPIs and report all relevant KPIs consistently and in a timely manner.
  • Implement new delivery strategies as required.
  • Coordinate regular training sessions to ensure delivery agents’ skills constantly match or exceed the requirements of the role.
  • Bachelor's Degree preferably in Business Management or related field from any reputed university.
  • Minimum 5 years work experience of Logistics and Delivery Management in a reputed organization.
  • Proven track record of management of Delivery.
  • Strong analytical skills and data-driven thinking.
  • Experience working with Analytic tools such as Google Analytics.
  • Market research.
  • Excel.
Method of Application
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