Job Opportunities at COOPI - Cooperazione Internazionale

Cooperazione Internazionale (COOPI) is an Italian humanitarian non-governmental organization founded in Milan in 1965. COOPI aims to help the world’s poorest to improve their access to healthcare, food, and financial security, and to overcome their special vulnerability to wars, civil conflicts and natural disasters.
For 50 years of long-term support and constant presence in the field, COOPI has been engaged in breaking the cycle of poverty and responding to specific emergencies in numerous sectors, including Food Security, Humanitarian Aid, Health, Socio-Economical Services, Water and Sanitation, Human Rights, Education and Training, Migrations and Sustainable Energy.
With more than 3,900 humanitarian workers employed, and an average of 180 projects per year across 25 countries throughout Africa, Latin America and the Middle East, COOPI is the biggest Italian NGO. During its 50 years of activity, COOPI has successfully completed over 1,600 projects in 63 countries, involving 55.000 local operators and ensuring direct benefits to approximately 100 Million people

Complaints Response Mechanism (CRM) Officer

 
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

Scope of the Vacancy
The Complaints Response Mechanism (CRM) Officer will provide support to COOPI programs implemented towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the management of the beneficiary and stakeholders complaints and feedback mechanisms. S/he will ensure that mechanisms are in place in all COOPI programmes to strengthen the quality and accountability of emergency response in regards to information sharing, beneficiaries’ participation, complaints and response

Main Duties / Responsibilities
Under the direct supervision of the Project Manager, and in collaboration with the Field Coordinators, and other collaborators of the projects and of the Base, he/she will:
  • Ensure operationalization of established feedback/accountability mechanism.
  • Management of the hotline system for feedback mechanism
  • Reporting and referrals of cases reported through the CRM
  • Timely feedback to program teams in the field on complaints and concerns raised by communities on project activities.
  • Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
  • Send recommendations and practical procedures for reviewing and resolving complaints to the Project Manager
  • Communicate and disseminate complaints handling procedures, policies and tools as appropriate to beneficiaries, project staff and other stakeholders.
  • Ensure accurate recording of all the data related to the callers in the hotline data base
  • Address the queries of callers based on setup hotline while respecting ethical and professional standards
  • Analyze data and submit internal and accurate reports to the concerned programs/projects on weekly basis
  • Accurately refer cases promptly internally within the departments of the COOPI
  • Communicate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders
  • Conduct regular spot-checks of BNF awareness on the CRM procedures
  • Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects.
Profile of the Candidate (Education, Training, Competences, Skills)

Minimum Requirements:
  • Degree/Diploma in Social Sciences
  • Previous experience working in humanitarian projects
  • Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.
-Desired Competencies / Skills:

Essential
  • 1-2 years CRM related work experience with an iNGO
  • Experience in data collection, collation, analysis, and report writing
  • Fluency in English
  • Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
  • Proven ability to prioritize tasks and meet deadlines
  • Stable, moral, reliable and robust character and a good team-player
  • Excellent communication skills, calm, with a good sense of humour
  • Proven commitment to accountability practices
  • Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)
Preferred
  • Good knowledge of the intervention area/s and local context
  • Previous humanitarian programming experience
  • Knowledge of the local language (Hausa)

M&E Officer

 
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.

The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.

Scope of the Vacancy
The M&E Officer will provide support to multi-sectorial intervention towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the design, planning, monitoring and evaluation of the program by managing data and facilitating program implementation at state level, under the guidance and direct supervision of the Program Manager.

The M&E Officer will be responsible for data gathering, analysis and reporting activities. S/he will assist in tracking progress of key indicators and provide timely reports to the Project Manager and Programme Manager.

Main Duties / Responsibilities
  • Under the direct supervision of the Program Manager, and in collaboration with the Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, he/she will:
  • Collect qualitative and quantitative information and program data through surveys, assessments, post distribution monitoring, and regular market monitoring
  • Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams.
  • Conducting project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
  • Facilitate training of staff, Community Mobilisers and partners in the M&E data collection tools and participate in the sensitization of beneficiaries in collaboration with program teams.
  • Support in collating and analysing monitoring data, as well as report on findings from monitoring activities
  • Ensure proper monitoring of the program, focusing on overall M&E framework of the projects
  • Present and analyse data based on information needs of project team and partners and support in data base management.
  • Analysing of data, report development and submission of  M&E reports
  • Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team.
  • Review of reporting made against indicators
  • Drafting and sharing lessons learnt from the different project intervention for programme development and quality control
  • Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks
  • Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the Project Manager/Field Coordinator/Program Manager
  • Support the program team in facilitating the process of setting up Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback.
  • Provide support to the programs at LGA level and within the communities
  • Directly supervise data entry and data cleaning activities by the data entry clerks
  • Analyse and provide information regarding general context at the LGA level and explore opportunities in support of partnership, building initiatives with LGA level government and other humanitarian actors.
  • Assist program teams in the selection of beneficiaries as per the established procedure from the project proposal.
  • Assist the program team in the selection of Community Mobilisers to facilitate the process of beneficiaries’ selection.
Capacity Development
  • Assist the Programme Manager to provide trainings on monitoring and evaluation that include sampling, data collection, data cleaning, analysis and reporting guidelines to all program staff.
  • Coach data entry clerks and project officers on data cleaning
Additional responsibilities
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
Degree/Diploma in Economics, Rural Development, Development Studies, Statistics, Demography or related subject, with previous experience working in humanitarian projects

Desired Competencies / Skills:

Essential
  • 1-2 years M&E related work experience with an iNGO
  • Experience in data collection, collation, analysis, and report writing
  • Fluency in English
  • Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
  • Proven ability to prioritize tasks and meet deadlines
  • Stable, moral, reliable and robust character and a good team-player
  • Excellent communication skills, calm, with a good sense of humour
  • Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)
Preferred
  • Good knowledge of the intervention area/s and local context
  • Previous humanitarian programming experience
  • Knowledge of the local language (Hausa)